Delivery Policy


FREE SHIPPING: Canadian standard ground delivery.

Coast to Coast, from beautiful British Columbia to the majestic rocky shores of Newfoundland

*Excluding Territories and remote limited access regions within provinces, additional fees may apply, customers affected will be quickly contacted *

Orders are typically shipped within 1-2 days. Transit time varies by region and product. We suggest to expect 3-4 days for large cities, 3-5 days for residential rural and 5-9 days for remote areas. All customers will receive tracking details once order is in transit.

Rest assured, we offer the largest Saniflo distribution network in Canada. Our extensive sourcing capabilities provides over 100 other affiliated distribution points, to quickly serve our customers.

Our fully stocked warehouses are located in Toronto(Ontario) and Montreal(Quebec). Affiliated distribution points are located in major cities in all provinces. Deliveries utilizing affiliated distribution may incurred a small delay, yet with typically a more personalized delivery service. 

DAMAGE CLAIM: We ensure all orders are prepared and properly packaged for the rigors and trials of the Canadian delivery services. It is the responsibly of the receiver/customer to fully inspect the order upon reception. 

How to inspect your order :
- Carefully remove outer packaging. Visually inspect all cardboard boxes. 
- Remove the pump from the cardboard box and visually inspect the outer casing to ensure no crack or components damaged.
- All porcelain components such as the toilet bowl and water tank, should be completely removed from boxes and visually inspect for any visible cracks.

We provide our customers a grace period of 24hrs for all customer who are unable to fully inspect the order upon initial reception. We can not be held responsible for damages occurred in transit outside the grace period provide.